Terms & Conditions

Personalized Children's Book Services
Effective: January 1, 2024

Please read these Terms and Conditions ("Terms") carefully before placing an order with ClientFlow Labs ("Company," "we," "us," or "our") for personalized children's book services. By submitting an order form or making a payment, you ("Customer," "you") agree to these Terms.

📖 Every book we create is made by hand, one at a time, specifically for your child. Please read these Terms fully so you understand exactly how our process works before ordering.

1. Products & Services

ClientFlow Labs creates fully personalized children's books in digital PDF format, customized around the child's name, appearance, personality, and interests as provided by the Customer during the order process. Pricing is as follows:

PackagePriceDelivery Format
Single Book — PDF Edition$50Digital PDF (print-ready)
3-Book Bundle$1253 Digital PDFs
5-Book Bundle (Holiday Pack)$2005 Digital PDFs
10-Book Bundle (School/Family)$400+10 Digital PDFs

All books are delivered as digital PDF files only. Physical printed copies are not provided by ClientFlow Labs but can be printed by the Customer at a local or online print shop. We provide print-ready formatting at standard page sizes.

2. Payment Terms

2.1 Payment Required Before Production

⚠️ Production of your book does NOT begin until full payment is received. Ordering does not guarantee a production slot — that slot is reserved only when payment clears.

2.2 Payment Methods

We accept Cash App ($clientflow92), Venmo (@ClienFlowLabs), and Zelle (marcusshockley302@gmail.com). Please include your child's name and order type in the payment note.

2.3 Pricing Accuracy

Prices displayed on our website are current at the time of display. ClientFlow Labs reserves the right to adjust pricing with notice. The price charged at the time of your order confirmation is the price honored for that order.

3. Order Process & Turnaround

3.1 How It Works

  1. You complete and submit the order intake form with details about your child.
  2. We review your intake and confirm receipt within 24 hours.
  3. Payment is received and production begins.
  4. We may contact you with follow-up questions to make the book as accurate as possible.
  5. Your completed book is delivered by email as a PDF within the agreed timeline.

3.2 Estimated Turnaround

Standard turnaround is 5–10 business days from payment confirmation. Rush requests may be accommodated — contact us at (302) 988-9968 to discuss availability and pricing before ordering.

3.3 Your Responsibility for Accurate Information

📌 The quality of your personalized book depends entirely on the information you provide. Please be as detailed and accurate as possible when completing your intake form. Errors, typos, or missing information submitted by the Customer are not grounds for a refund or free replacement.

4. Revisions & Corrections

Each order includes one (1) round of revisions at no additional charge. A revision round includes corrections to information we got wrong (based on what was submitted) or minor adjustments to names, details, or story elements. Revisions must be requested within 7 days of delivery.

Requests for a completely different story, theme, or major creative direction after production has begun are considered new orders and will be billed accordingly.

Additional revision rounds beyond the included one are available at $15 per round.

5. Refund Policy

⚠️ All sales are final once production has begun. Because each book is custom-created specifically for one child, we cannot resell or reuse your book for another customer. This is why refunds after production has started are not available.

5.1 Before Production Begins

If you request a cancellation before we have begun writing or designing your book (within 12 hours of payment), a full refund will be issued. After production has begun, no refund is available.

5.2 Quality Issues

If your book is delivered with a significant error that is clearly our fault (misspelled name we were given, wrong child's name used, etc.), we will correct it at no charge. Please contact us within 7 days of delivery with details and photos of the issue.

5.3 Digital Product Policy

Once a PDF has been delivered to you electronically, we cannot verify whether it has been opened, printed, or shared. For this reason, all digital book sales are final upon delivery.

6. Intellectual Property & Usage Rights

6.1 Personal Use License

Your purchase grants you a personal, non-commercial license to print and use the book within your household or as a gift to an individual. This includes making reasonable copies for personal printing.

6.2 Prohibited Uses

You may NOT resell, distribute commercially, modify and sell, use in commercial marketing, or claim authorship or ownership of the story content, illustrations, or design. All creative content remains the intellectual property of ClientFlow Labs.

6.3 Portfolio Rights

We may use anonymized versions or style examples of completed books in our portfolio or marketing. We will never publish your child's name or identifying personal details without explicit written permission.

7. Privacy & Child Information

We collect only the information necessary to create your book (child's name, description, personality, interests). This information is used solely for book production and is never sold, shared, or used for any other purpose. Order information is kept confidential and securely stored for a period of 12 months for support purposes.

We do not store payment information — all payments are processed through your chosen payment platform (Cash App, Venmo, Zelle).

8. Content Standards

ClientFlow Labs creates books appropriate for children. We reserve the right to decline any order that requests content we deem inappropriate, offensive, or harmful for child audiences. In such cases, a full refund will be issued.

All stories are original works written by ClientFlow Labs and are not affiliated with any existing published book, character, or IP.

9. Limitation of Liability

ClientFlow Labs' total liability for any order shall not exceed the amount paid for that specific order. We are not liable for printing costs incurred by the Customer, emotional disappointment, or issues arising from Customer-submitted inaccurate information.

10. Governing Law

These Terms are governed by the laws of the State of Maryland. Any disputes shall be addressed first through good-faith communication. If unresolved, disputes shall be submitted to binding arbitration in Charles County, Maryland.

11. Agreement

✅ By submitting an order form or making payment, you confirm you have read, understood, and agreed to these Terms and Conditions in full.

Questions? Contact us: (302) 988-9968 · eyeamfreeatlast1992@gmail.com

ClientFlow Labs · Custom Children's Books · Last updated January 2024 · All rights reserved.